Privacy Policy

This Privacy Policy is meant to help ou

SaukhyaClinic LLP (hereinafter referred to as “Saukhyaclinic”, “We”, “Our” or “Us”), is a LLP company registered under the Companies Act 2013, having its registered office at R/261, Junction of A.B.Nair road, Juhu, Mumbai, Maharashtra – 400049, India.

Saukhyaclinic is engaged in the business of enabling the provision of telemedicine services through its own clinics under the brand name ‘Saukhyà E-Clinics’ and allow its users to electronically consult and procure preliminary medical advice from Saukhyaclinic empaneled doctors, situated across India (“Services”). Such Services are offered by Saukhyaclinic through its website Saukhyaclinic.com and other device applications (“Platform”).

Saukhyaclinic is committed to protecting the privacy of individuals who access, browse or use the Platform (“You” or “Your”). Hence, this Policy is intended to inform You of the data and the information that is collected, received, stored and used by Saukhyaclinic. This Policy applies to the Services available on the Platform and governs the Personal Information (defined below), gathered through the Platform from You.

Saukhyaclinic recommends that You review this Policy carefully to understand the privacy practices of Saukhyaclinic. We have Mr. Santosh Suvarna , Our grievance officer to address any queries, concerns, discrepancies or grievances with respect to this Policy. Email id info@saukhyaclinic.com

1. DEFINITIONS

1. Terms used under, which begin with a capitalized letter shall have such meaning as is assigned to it under this paragraph or as prescribed under the respective paragraphs of this Policy:
2.  “Applicable Law” means the laws and any other instruments, statutes, ordinances, rules, treaties, regulations, and court or government authority orders, having the force of law in India, as may be enforced from time to time, including (but not limited to) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.
3. “Personal Information” means any information including any ‘sensitive personal data or information’ (as defined under the Applicable Laws), that personally identifies You or could personally identify You.

1. CONSENT

1. You, by accessing the Platform or using the Services provided therein, accept the terms of this Policy and explicitly consent to Our collection, use, processing and retention of Your Personal Information, in the manner as is prescribed herein. Such consent shall be deemed to have been provided in accordance with the Applicable Law.

1. If You do not agree to this Policy and/or Our processing of Your Personal Information, then You are required to refrain from using this Platform or submitting any Personal Information to Us, in any manner whatsoever.

1. You shall be solely liable for Your Personal Information including but not limited to its authenticity, validity, accuracy, genuineness, representations, etc. Saukhyaclinic shall have no liability or responsibility to authenticate or verify any Personal Information provided by or obtained from You.

1. Saukhyaccinic has the right to amend this Policy without any prior notice. To make sure that You are aware of any changes made herein, please read this Policy periodically. Your continued use of the Platform following the posting of changes to this Policy will be deemed as Your acceptance of those changes.

1. You have a right to make a request to correct any error in Your Personal Information submitted with Us. You also have a right to request that Saukhyaclinic ceases to use Your Personal Information by emailing Us in the manner as prescribed under this Policy.

COLLECTION OF PERSONAL INFORMATION

1. All Personal Information collected by Saukhyaclinic is acquired after Your consent, and is used as per this Policy and Your interaction with the Platform/Services. Before collecting any Personal Information from You, Saukhyaclinic informs You of:

1. the purpose for which the said Personal Information is being collected;

1. how the said Personal Information will be used by Saukhyaclinic; and

1. whom to contact if You have any questions about the collection and use of the Personal Information.

1. Saukhyaclinic collects and processes all Personal Information in accordance with the Applicable Law and adheres to the following principals:

1. all Personal Information shall be obtained only for lawful purposes and processed in a manner which is compatible with those purposes;

1. all Personal Information must be adequate and relevant to the purposes for which it is processed;

1. all Personal Information must, as and when required, be reviewed and updated accurately;

1. all Personal Information shall not be kept for longer than is necessary unless otherwise required under the Applicable Law;

1. appropriate measures shall be taken against unauthorized or unlawful processing of any Personal Information, accidental loss or destruction of any Personal Information, or damage to or theft of any Personal Information; and

1. Personal Information shall not be transferred to a third party unless the entity receiving such Personal Information ensures at least the same level of protection of Personal Information that is adhered to by Saukhyaclinic. Personal Information shall be transferred only if it is necessary for the performance of a lawful contract between Saukhyaclinic and the receiving entity.

1. When You use the Platform or consent to Saukhyaclinic receiving Your Personal Information, Saukhyaclinic collects and stores Your Personal Information in order to record, support and facilitate Your use of the Services including any transactions You undertake through the Platform. We may collect information from the alphanumeric identifiers stored in Your device, that possess small amounts of data (“Cookies”), to enable Our systems to recognize You, remember information specific to You and/ or provide certain features to You. Please note that a Cookie does not give Saukhyaclinic access or control of Your device, in any manner and if You prefer to remove the Cookies You may do so by rejecting/removing the same as per Your device settings. We do not control and are not liable for any Cookies placed by third parties on Your device.

1. Saukhyaclinic reserves the right to access or collect Your public or non-personal information from third-party sources, platforms, websites and applications such as Google, and integrate/use the same in its Services to You. This access or collection does not require the retrieval of any Personal Information. If, however, circumstances arise where the integration necessitates an exchange of Personal Information from such a third-party source, the same will be obtained after Your approval (as is prescribed under this Policy).

HOW Saukhyaclinic USES PERSONAL INFORMATION

1. Saukhyaclinic uses all collected Personal Information in a manner that enables Us to provide the Services or any parts thereof to You in an effective way. Hence, We may make Your Personal Information accessible to Our employees and data processors, who are contractually obligated to respect its confidentiality.

1. Saukhyaclinic is committed to safeguard the privacy of Your Personal Information including any health-related data obtained through the “Google Health Connect Data API”. The information collected from such API will be used exclusively for the purpose of providing the Services to You, efficiently, and will not be used for any other purpose without obtaining explicit consent. Furthermore, aligning with Our dedication to maintaining the confidentiality and integrity of Your health information, We assure You that Your Personal Information will not be transferred to advertising platforms, data brokers, or information resellers.

1. You acknowledge and accept that Saukhyaclinic offers its Services to You through its empanelled facility partners, doctors and physicians who are authorized to render their services under the Applicable Law. Saukhyaclinic is a mere facilitator that enables You to connect with such facility partners, doctors and physicians. Hence,Saukhyaclinic shall have no liability or responsibility in connection with Your transaction with such facility partner, doctor or physician, including but not limited to any consultations, medical advice, recommendations, etc., provided to You by them, through the Platform.

1. In addition to paragraph 4.1 above, Saukhyaclinic. may use the collected Personal Information for Our strategic development, data collection and analytics with respect to the Platform and/or Our Service and/or to market Our Services with other advertisers, facility partners, users or doctors and physicians. To the extent Saukhyaclinic uses Your Personal Information to market to them, it provides You the ability to opt-out of such uses.

1. Third party disclosures: Saukhyaclinic does not sell, transfer or exchange any Personal Information without the consent of the individual it belongs to. However, for the purpose of rendering the Services, Saukhyaclinic may authorize a qualified third party to access its compiled Personal Information, subject to their compliance with the Applicable Laws and this Policy. Such third party may include other related companies of Saukhyaclinic, other doctors/ physicians empaneled with Saukhyaclinic , service providers, business associates, professional advisors, auditors or suppliers.

1. Statutory disclosures: Saukhyaclinic is invested in cooperating with all Applicable Laws and their enforcement agencies. Thus, We, in response to a verified request by a regulatory/statutory authority or other government officials may disclose Your Personal Information as is reasonably necessary to respond /comply with their mandate. We may access, use, transfer or disclose Your Personal Information to the government or law enforcement authorities or their authorized entities, if it is legally and statutorily required to do so under any of the following conditions:

1. to satisfy any Applicable Law;

1. to protect and/or defend and/or enforce this Policy;

1. to protect the rights, property or personal safety of other visitors/users of the Platform and the public in general;

1. to detect, prevent or otherwise address fraud, security or technical issues;

1. to prevent or stop any activity that Saukhyaclinic deems illegal, unethical, or legally actionable.

1. In case of any illegal, unethical or legally actionable activity, Saukhyaclinic reserves the right to use Your IP address or other device identifiers accessible to it, to identify and report You to the applicable statutory/regulatory authorities. Such disclosures may be carried out without notice to You.

1. In addition to the uses identified above, Saukhyaclinic may use the Personal Information that We collect for any other purposes disclosed to You at the time We collect such Personal Information.

CONFIDENTIALITY

1. Saukhyaclinic uses best efforts to keep confidential all Personal Information, with the exception of such information which (a) was already known to Us prior to collecting such information from You, (b) was received from a third party which is not subject to similar confidentiality restrictions, (c) is independently developed by Us and/or (d) is permitted to be disclosed by Applicable Law.

1. You must maintain confidentiality of Your own Personal Information and must not disclose to any other person any information or content You access or learn in connection with Our Services. You are prohibited from sharing with any third party, photographic or other imagery, information, or any other content from any and all activities within or from the Platform, without Our express approval.

APPLICABLE LAW COMPLIANCES

1. Saukhyaclinic recognizes and places strong emphasis on Your security. We ensure that all Our operating processes and procedures, Personal Information and data management systems conform to the requirements of the Applicable Law. Saukhyaclinic protects Your Personal Information against unauthorized access and disclosures by adopting reasonable practices that limit the access or disclosure of the Your Personal Information to its contractually authorized personnel. Saukhyaclinic takes reasonable measures to prevent any unauthorized access, disclosure, loss or theft of Personal Information.

1. Saukhyaclinic has adopted all reasonable safeguards including encryption of data, installation of firewalls etc. on its digital servers and portals where Personal Information is stored.

1. Pursuant to Your use of the Services, You may access links to third party websites or applications, including advertisements and/or promotions on the Platform. The privacy policies of such third-party links are not under Saukhyaclinic control, hence once You leave the Platform’s server, use of any Personal Information provided to them will not be governed by this Policy.

1. You acknowledge and accept that Saukhyaclinic has undertaken reasonable measures to protect Your usage of the Platform and the Services provided herein. We assume no liability or responsibility for disclosure of Your Personal Information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. We shall not be liable for any unauthorized or unlawful disclosure of Your Personal Information by any third parties who are not under Our control.

YOUR RIGHTS

1. Saukhyaclinic ensures that all Personal Information provided to Us is provided voluntarily in accordance with the Applicable Laws. You have the legal right to obtain information of Your Personal Information stored by Saukhyaclinic and the right to access such Personal Information, or to request for its correction, amendment or deletion. Hence, You have the right to:

1. access or amend Your Personal information wherein You can request Saukhyaclinic to provide You with Your Personal Information or modify Your Personal Information stored with Us. You can ask Saukhyaclinic to verify whether We are processing Your Personal Information and request its amendment, if You believe that it contains any incorrect or incomplete information.

1. erase/ delete Your Personal Information without undue delay, in circumstances where:

1. the Personal Information is no longer necessary in relation to the purpose for which it was collected or processed;

1. You withdraw consent; and

1. You object to its processing under certain law or change in legislation.

Please note that erasure or deletion of Your Personal Information shall not be permitted wherein such act hampers the right of freedom of expression and information of any other individual or is in defiance to any legal statute or order.

1. restrict processing of Your Personal Information in circumstances where You contest the accuracy of Your Personal Information or prefer to restrict its use rather than having Saukhyaclinic erase it.

1. You can withdraw Your consent from sharing Your Personal Information with Saukhyaclinic anytime. Withdrawal of consent will not affect the lawfulness of any processing carried out by Saukhyaclinic before the date of Your withdrawal.

1. Saukhyaclinic reserves the right to retain Your Personal Information for Our recordkeeping purposes and for establishing or exercising any legal claim even after You withdraw Your consent or rectify/amend Your Personal Information. Saukhyaclinic will continue to protect such Personal Information in accordance with this Policy.

HOW TO EXERCISE USER RIGHTS (CONTACT US)

1. You have the right to contact Mr, Santosh Suvarna Our grievance officer, at Saukhyaclinic, R261, Junction of A.B.Nair road, Juhu,Mumbai, Maharashtra – 400049, or at +91-8779670032 or at info@saukhyaclinic.com, for any of the following:-

1. the deletion or amendment of Your Personal Information;

1. the restriction and objection to processing of Your Personal Information;

1. the withdrawal of Your consent for processing Your Personal Information;

1. to lodge a complaint if You are of the opinion that there is any infringement of Your Personal Information; or

1. if You has any questions or comments about the privacy of Your Personal Information, this Policy or how Saukhyaclinic handles Personal Information.

PLEASE NOTE THAT SAUKHYACLINIC ATTEMPTS TO RESPOND TO ALL QUERIES RECEIVED FROM ANY USER WITHIN 30 (THIRTY) DAYS FROM THE DATE OF ITS RECIEPT.

RETAINING AND DELETING AN YOUR PERSONAL INFORMATION

Saukhyaclinic reserves the right to retain Personal Information in accordance with all legal, regulatory and accredited requirements including its record retention policies. We maintain Our records containing Personal Information, identify its retention time and then follow Our guidelines for its secure destruction or erasure.

YOU REPRESENT THAT YOU HAVE ACCESSED THE PLATFORM/SERVICES AND HAVE PROVIDED YOUR PERSONAL INFORMATION OF YOUR OWN WILL. YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS RELATED TO YOUR VOLUNTARY SUBMISSION OF ANY PERSONAL INFORMATION. THIS PRIVACY POLICY IS GOVERNED BY THE LAWS OF INDIA AND THE COURTS AT MUMBAI,l, MAHARASHTRA SHALL HAVE EXCLUSIVE JURISDICTION.